Existing Tenants

BeyondHousing Tenancy Lease Agreements are covered under the Victorian Residential Tenancies Act. Tenancy booklets outlining your rights and responsibilities are provided to all tenants.

Tenancy Plus

BeyondHousing provides support to people living in public and Aboriginal Housing Victoria properties through the Tenancy plus program, which is delivered from all our offices, in conjunction with an outreach service.

The program provides practical support and advocacy for people who may be experiencing difficulties sustaining their tenancy and also provides assistance with establishing a tenancy.

For more information, or to speak to your property manager, contact any office or view our Resources page.

Rent

Community Housing tenants pay a reduced rate of market rent and no more than 30% of their combined household income on rent. Tenants are required to provide updated household income information annually. Rent can be paid by Centrepay, BPAY, Direct Debit or at any BeyondHousing office.

For information about eligibility visit our Community Housing Eligibility page.

Maintenance

Urgent Maintenance Repairs

Urgent repairs include anything that presents a danger to the health and safety of people in, or near, the property. Common examples of urgent repairs include electrical faults, blocked toilets etc.

Urgent repairs must be reported immediately to your local BeyondHousing office during business hours, or after hours on 0409 513 634.

BeyondHousing will respond to all Urgent maintenance calls within 24 hours of notification.
Non-Urgent Maintenance

These repairs do not compromise your safety nor your ability to live in the property eg. broken blind, dripping tap. Report all non-urgent repairs to your local BeyondHousing office during business hours.

For more information on urgent repairs go to Consumer Affairs Victoria - Urgent Repairs.
Reporting Maintenance

When requesting maintenance please provide accurate information. If possible, speak directly to your Property Manager to correctly identify the problem and discuss work that is required.
What Happens Next?

When maintenance is requested, your name and contact details are forwarded to the contractor who will contact you to arrange a mutually convenient time to complete the works.

If you are not at home the contractor will leave you a ‘Calling Card’ and contact number. It is then your responsibility to contact the contractor to re-arrange a suitable time.

Your Property Manager will arrange for a key to be provided to the contractor if you cannot be at the property.
When will my maintenance be completed?

BeyondHousing is committed to ensuring that maintenance is carried out promptly and to the highest standard. If repairs are not completed within the recommended timeframe, or you are dissatisfied with the work, please notify your local office.
What if I cause damage to the property?

If you or one of your visitors causes damage to the property, notify your local BeyondHousing office as soon as possible. Your Property Manager will discuss the options for repairing and paying for the damages.

Pets

Certain conditions need to be met if you request to have a pet, such as compliance with local council registration requirements and if the pet is appropriate for the property. Some properties do not allow for pets. Please speak with your Property Manager.

Neighbourhoods

BeyondHousing encourages safe, secure, harmonious neighbourhoods. Here are some things you can do to help you get on well with your neighbours.

Keep noise to a minimum particularly late at night and early in the morning. Common sources of noise complaints include barking dogs and loud music. EPA Victoria provides a list of the different types of noises and the times that they are prohibited.
Look after your home - keep your outdoor areas well maintained and rubbish free.
If you have a problem with a neighbour, the best thing is to talk with them. There may be a compromise that will make you both happy. If talking doesn’t work, you can contact your BeyondHousing Property Manager or the Dispute Settlement Centre of Victoria.
If the problem is of a criminal nature you should call the police immediately.