Make a repairs and maintenance request
Please visit this page: Community Housing and Public Housing help
Please visit this page: Community Housing and Public Housing help
- Business hours (9am-5pm Mon-Fri) – contact your Property Manager at your local Beyond Housing office or complete the form below.
- After-Hours Urgent Maintenance (evenings, weekends and public holidays) – Call the After-Hours Maintenance Team on 0409 513 634.
What happens after you make a request for maintenance?
We will contact you to arrange a time to complete the repairs. All contractors are qualified professionals.
- Read our guide below for what is an urgent repair.
- Yes it’s urgent: call us at any time 24hrs/7days.
- No it’s not urgent – contact us during business hours (Mon–Fri, 9am-5pm) or complete the form below.
We will ask you for:
- Your name, address and phone number.
- Details of the problem.
- When someone can come to your home to make the repairs
- We provide your details to a suitable tradesperson who will contact you to make a time.
- If you are not at home at the time arranged, the contractor will leave you a ‘Calling Card’ and contact number. you need to contact and make another time.
- Your Property Manager can arrange for a key to be provided to the contractor if you can’t be home.
What is an urgent repair?
Repairs that are urgent:
- Broken water service
- Gas leak
- Dangerous electrical fault
- Failure or breakdown of the gas, electricity (including solar) or water supply
- Blocked or broken toilet system
- Broken heating or cooling systems
- Hot water system
- Any fault or damage that makes the home unsafe or not secure. Includes doors and
windows. - Serious roof leak
- Serious storm, flood or fire damage
Long-Term Housing Maintenance Request
Use this form to send an email to our team. Please make sure to tell us where you are located.
