We ensure that we’ve got policies to guide all aspects of our service to clients and for renters in a Beyond Housing property.
This includes everything from eligibility for housing through to maintenance and inspections, general renting and privacy policies.
On this page there is also range of resources if you would like to know more about what we do, or find other useful contacts and information.
Policies
Renter Policies
- Eligibility
- Allocation of housing
- Strengthening local communities
- Human Rights considerations
- Rental provider (Landlord) responsibilities
- Renter (tenant) responsibilities
- Urgent repairs
- Managing renter damages
- Changing needs of renters
- Calculating rent – long term housing properties
- Providing information about household income
- Rent and income reviews
- Response to changes in household circumstances
- Managing rent arrears
- Renter hardship
- Renter Engagement
- Linking renters to Support
- Human Rights Considerations
- Inspections
- Priority transfers
- Rent affordability and availability
- Recognition as a renter (succession)
- Neighbourhood complaints and disputes
- Ending a rental agreement
- Initial Assessment and Planning
- Allocation
- Rent
- Rental Agreement Management
- Repairs and Maintenance
- Housing Establishment Fund (HEF)
Brochures & Information
- Rights & Responsibilities
Download Brochure - Privacy
Download Brochure - BeyondHousing General Information
Download Brochure
Our key information in an easy to read way
Useful Websites & Contacts
- Consumer Affairs
www.consumer.vic.gov.au - Dispute Settlement Centre of Victoria
www.disputes.vic.gov.au - Homelessness Advocacy Service
www.chp.org.au - Tenants Union Victoria
www.tuv.org.au - Victorian Equal Opportunity & Human Rights Commission
www.humanrightscommission.vic.gov.au
- Victorian Housing Register (to apply for housing)
www.housing.vic.gov.au - Housing Registrar
www.housingregistrar.vic.gov.au - Community Housing Industry Association
www.chiavic.com.au
- Victorian Civil & Administrative Tribunal
www.vcat.vic.gov.au - Application to VCAT Form
Application Form - Fee Waiver Guidelines & Application Form
Application Form - Application for a Review of a VCAT Decision
Application Form - Request for an Adjournment at VCAT
Request for an Adjournment
- Environment Protection Authority Victoria
www.epa.vic.gov.au - Domestic Violence Victoria
www.dvvic.org.au
